Debt Collection
Collection Phases
PREVENTIVE
Using predictive models, we identify and locate customers at highest risk of default, allowing us to take proactive measures to avoid delinquencies.
Administrative
We begin the extrajudicial collection process for portfolios that already show signs of delinquency, with the aim of resolving pending payments in an efficient and friendly manner.
Mediation
We implement restructuring strategies to migrate overdue loans into a successful mediation process, seeking to reach beneficial agreements for both parties.
Artificial Intelligence
- Using artificial intelligence, we work to optimize the portfolio through solutions that increase efficiency and improve both user experience and recovery.
- With sentiment analysis, we generate a friendlier environment for debtors, improving interaction with our users and optimizing the recovery rate.
- Through predictive models, we carry out intelligent analysis and precise segmentation of our portfolios.
- This process allows us to train our algorithms, thus strengthening the recovery capacity of the portfolio and increasing its reliability.
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