Call Center
CRM
OUR CRM IS CUSTOMIZED TO CUSTOMER TOOLS
Professional team
Data management and study with AI
Polling platform
Omnichannel solutions
KPI analysis and reporting
Inbound/Outbound Attention
Large scale tools
Quality control and verification with AI
Quality Policies
We have crucial policies that all our collaborators must know, such as: information security regulations, money laundering and anti-bribery prevention policy, privacy notice, confidentiality agreement, code of ethics, among others.
Daily Recording and Backup.
All calls are 100% recorded and stored with a backup for one year. Our telephone system allows us to listen to calls (whisper) and intervene in them when necessary. We perform a daily backup of the information, both on our internal servers and in the cloud. The information is encrypted to guarantee the security of our clients and borrowers.
Monitoring
Specialized technology to monitor executives in real time. We have screens that show KPIs in real time. Monitoring covers the entire working and non-working day.
Fused System
We have integrated systems that allow us to control all the tools used by executives: calls, SMS, email and WhatsApp. Our CRM and phone system are integrated so calls are made automatically.
Prime Quality
We have a quality area that monitors the calls made by executives in real time. This ensures that they comply with the code of ethics policy and maintain the effectiveness of their calls at all times.
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